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REGISTER TODAY FOR COACHING FOR OPTIMAL COLLECTIONS PERFORMANCE - TWO DAY CLASS ANNOUNCED FOR FEB 15 - 16, 2012
Do your top 20% of collectors bring in 80% of your dollars? Is it reasonable that collectors should deliver 50% of what your top performers deliver?
Learn what happens in most collection organizations, and how to improve performance and results in yours. What if you had the coaching tools to engage that magic middle of performers, reduce attrition, as well as increase abilities and span of control for front line managers? Coaching for Optimal Collections Performance teaches the foundation for the Performance Management System that provides the knowledge and tools necessary to coach and develop the collectors on your team to maximize their performance.
In addition to the formal training, each participant will complete the training with a one-on-one coaching shadow session with the instructor, Ken Evancic, Vice President of Resource Management Services, Inc.
For more information CLICK HERE
SUBPOENAS ISSUED TO 11 FINANCIAL INSTITUTIONS BY NEW FEDERAL TASK FORCE
Last week, a new federal and state task force was created that will investigate mortgage fraud that helped contribute to the financial crisis of 2008. The new panel did not waste any time, issues subpoenas to 11 financial institutions.
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FTC ACTION HALTS TELEMARKETERS WHO SOLD BOGUS CREDIT CARDS
At the request of the Federal Trade Commission, a federal judge has temporarily halted a telemarketing operation that allegedly sold bogus credit cards and took money from consumers' bank accounts without their consent. The court ordered the defendants' assets frozen and appointed a receiver to control the business, pending resolution of the case. As part of the FTC's ongoing crackdown on schemes that prey on financially strapped consumers, the agency seeks to permanently stop the illegal practices and make the defendants pay refunds to consumers.
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ALLY FINANCIAL LEADS U.S. INDUSTRY IN CONSUMER AND DEALER AUTO FINANCING
DETROIT, Feb. 3, 2012 /PRNewswire via COMTEX/ -- Ally Financial ranked number one in financing consumer auto sales in the U.S., according to AutoCount by Experian Automotive. Ally accounted for more than one in every eleven vehicles financed in the U.S. in 2011, with more than $40 billion in consumer financing contracts for new or used cars and trucks.
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GEITHNER: FINANCIAL RULES HAVE STRENGTHENED SYSTEM
WASHINGTON - Treasury Secretary Timothy Geithner is pushing back against critics of the 2010 financial overhaul, saying tighter regulations are making the financial system stronger and safer.
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SECOND ROUND LAUNCHES VERSION 2.0 OF ITS DEBT SETTLEMENT SMART PAIRING ALLIANCE PROGRAM
Second Round launched Version 2.0 of its debt settlement Smart Pairing Alliance (SPA) program today. Version 2.0 will enable Second Round to continue providing the best in class service to creditors and debt buyers.
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CAPITAL ONE NAMED 100 BEST COMPANIES TO WORK FOR BY FORTUNE MAGAZINE
MCLEAN, Va.--(BUSINESS WIRE)--Capital One Financial Corporation (NYSE:COF) announced today that it has been named to FORTUNE Magazine's list of the "100 Best Companies to Work For." Capital One was recognized for being a "financial company that cares," a "company that is hiring," and a "social media star" by FORTUNE and the Great Place to Work Institute.
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EQUIFAX REPORTS IMPROVEMENT IN COMMERCIAL AND CONSUMER BANKRUPTCIES
ATLANTA, Feb. 2, 2012 /PRNewswire/ -- According to Equifax Commercial Information Solutions analysis, bankruptcy petition rates have nearly returned to pre-recession index levels. Commercial petitions for bankruptcy decreased 44% since their peak in Q2 2009 through Q4 2011; while consumer petitions peaked a year later in Q2 2010 and declined 26% through the end of 2011.
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DANTOM LAUNCHES ECERTIFIED MAIL
DANTOM Systems is pleased to announce the availability of the DANTOM eCertified product. It is the ARM industry's first automated certified mail product.
eCertified from DANTOM Systems eliminates the need for ARM organizations to manually fulfill certified mail. When using eCertified, organizations can accomplish this requirement with no more effort than that needed for first class mail through DANTOM. The electronic return receipts and signatures are transmitted to clients' collection software platform and immediately updated at the account level.
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PERSOLVO DATA SYSTEMS EXPERIENCES RECORD GROWTH IN 2011
IRVINE, Calif.--(BUSINESS WIRE)--Persolvo Data Systems, a leading provider of web-based settlement software and analytics tools designed to locate, identify and settle accounts enrolled in debt settlement programs, announced today that the company achieved a number of record milestones in 2011. For the year ending December 31, 2011, Persolvo grew revenues by 278% over 2010 and increased the amount of debt settled by 237%. In addition to successfully deploying their first top 5 credit card issuer in 2011, the company more than doubled the number of debt buyers, collection agencies and legal recovery firms utilizing Persolvo's technology.
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PCI GROUP SEALS STRATEGIC ALLIANCE WITH PITNEY BOWES INC.
PCI Group (www.pcigroup.com, Fort Mill, SC), one of the nation's leading document delivery and rapid outbound mail service providers, has formed a strategic alliance with Pitney Bowes Inc. (www.pb.com, Stamford, CT) to offer the Pitney Bowes Volly™ secure digital delivery service to PCI Group customers
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TELECOMMUNICATIONS, COLLECTIONS, BROADBAND SERVICE COMPANIES TOP LIST OF STATE CONSUMER COMPLAINTS FILED IN 2011
Telecommunications companies, including phone companies, topped the list of complaints filed with Washington Attorney General's Office last year with 1,581 complaints. Second is collection agencies, which ranked No. 1 in 2010, with 1,577 complaints. Broadband companies captures third place with 1,363 complaints.
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FTC SETTLEMENT BANS BILLING SCHEME OPERATORS FROM NEGATIVE-OPTION SALES
The Federal Trade Commission has stopped an operation that targeted payday loan seekers and charged them for worthless programs without their consent. A settlement order, reached as part of the FTC's ongoing efforts to stamp out online fraud, requires the defendants to pay more than $9.9 million and bans them from marketing negative-option programs, which charge recurring fees until a consumer cancels.
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EXPERIAN AUTOMOTIVE LAUNCHES AUTOCHECK® ELITE
SCHAUMBURG, Ill., Feb. 1, 2012 /PRNewswire/ -- Experian Automotive today launched AutoCheck® Elite, a new program for automotive dealers that provides information and insights into the market, the vehicles and the people who buy them. The program enables dealers to make better inventory and marketing decisions, drive the right customers into the dealership and sell more cars.
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ROBO-SIGNING SETTLEMENT UPDATE: FRIDAY IS CUTOFF FOR STATES TO JOIN
State attorneys general have until Friday to sign on to the settlement draft proposed last Monday that would resolve claims against the nation's top five mortgage servicers surrounding documentation errors in foreclosure processing, according to the Wall Street Journal's Ruth Simon.
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WELLS FARGO NAMED MOST VALUABLE BANK BRAND IN THE U.S.
Wells Fargo & Company (NYSE: WFC) is the most valuable bank brand in the United States according to The Brand Finance Banking 500 report, released today, and the second most valuable bank brand in the world valued at $23.23 billion.
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IDAHO DEBT COLLECTORS HAD $9 MILLION PAYROLL IN 2010, INDUSTRY REPORT SAYS
Businesses that collect debts on behalf of clients employed 303 people in Idaho in 2010, for a total payroll of $9 million, according to a national study by the collection industry.
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DEWINE WON'T HELP COUNTY WITH SEOEMS DEBT
Ohio's Attorney General has turned down a request by the county commissioners to help in the collection of a debt they say is owed to the county by the now-defunct Southeast Ohio Emergency Medical Service.
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CALIFORNIA SENATE APPROVES STRICTER RULES ON DEBT COLLECTION
Senators approved tougher regulations on the debt collection industry on Tuesday, a move hailed by consumer advocates as an important step toward protecting California residents from unscrupulous collectors.
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ATTORNEY GENERAL KAMALA D. HARRIS APPLAUDS STATE SENATE PASSAGE OF FAIR DEBT BUYERS PRACTICES ACT
SACRAMENTO -- Attorney General Kamala D. Harris today announced the State Senate passed legislation to protect consumers from unfair debt collection practices. The Fair Debt Buyers Practices Act will require purchasers of consumer debt, or debt buyers, to provide documentary evidence to consumers in order to ensure that their collection efforts are directed at the proper individual. Debt buyers have flooded California's courts with lawsuits seeking judgments on debts without adequate documentation, often resulting in collections efforts against the wrong person.
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TRADES QUESTION CFPB'S CREDIT CARD COMPLAINT PROPOSAL
Credit unions could suffer unfair risks to their reputation and consumers might have confidential data released. Those are among the concerns raised by CUNA and NAFCU in comment letters to the Consumer Financial Protection Bureau about the bureau's proposed rule on disclosing information about consumers' complaints against credit card issuers.
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GE CAPITAL RETAIL BANK ANNOUNCES NEW AGREEMENT TO PROVIDE CREDIT CARD PROGRAM FOR TOYS"R"US
STAMFORD, Conn. & WAYNE, N.J.--(BUSINESS WIRE)--GE Capital Retail Bank today announced a definitive multi-year agreement to provide the consumer credit card program in the United States and Puerto Rico for Toys"R"Us, the world's leading dedicated toy and juvenile products retailer. GE Capital's Retail Finance business, the operating entity that provides financial solutions to retailers to help grow their customer sales, will manage the Toys"R"Us relationship and service.
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AEA FCU RECEIVES $20 MILLION SUBORDINATED NOTE
According to its latest NCUA Call Report data, AEA Federal Credit Union has received a $20 million subordinated note. The liability, shares and equity page of the report dated Jan. 27, showed the note was deposited in December 2011 and includes unsecured secondary capital. Subtracting the note from AEA's balance sheet appears to push its net worth to negative 6.6%.
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AMERICAN EXPRESS CANADA WINS INTERNATIONAL SERVICE AWARD FOR THE SECOND YEAR RUNNING
Mar, ON, Jan. 30, 2012, 2012 (Canada NewsWire via COMTEX) -- The International Council of Customer Service Organization names World Service Toronto, American Express Canada, the winner of the 2011 International Service Excellence Award- "Best of the Best".
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LIVEVOX EARNS CLOUD COMPUTING EXCELLENCE AWARD
SAN FRANCISCO, January 30, 2012 - LiveVox Inc., the provider of cloud contact center applications, today announced it received a 2011 Cloud Computing Excellence Award from Cloud Computing Magazine, a new publication from Technology Marketing Corporation (TMC), a global, integrated media company focused on call center technology.
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WEBRECON TO TRANSFORM, BEGIN VERIFYING LITIGANT IDS AND TRACKING PRE-LITIGATION DEMANDS
On Monday, Feb 20, WebRecon will relaunch as WebRecon B.O.L.D.: The Bureau of Litigant Data. The first-of-its-kind consumer reporting agency (CRA) will focus on verifying the identities of consumers who threaten or initiate certain types of legal actions against collection agencies, including FDCPA, FCRA and TCPA.
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CFA: BILL COLLECTION ALERT
East Providence, R.I. (WPRI) - Former customers of now bankrupt Hollywood Video may be in for a shocker. We've learned hundreds of people claim they're now receiving debt collection notices, some with excessive fees. Hollywood Video entered bankruptcy in 2010 with unpaid debts by 3.3 million customers totaling $244,000. But many of those customers contacted by a collections agency say the bills are unfounded, and have since filed complaints with the Better Business Bureau.
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THE LIMITS ON DIRECT AND VICARIOUS LIABILITY UNDER THE FDCPA
Consumers and their attorneys are constantly seeking to expand the pool of potential FDCPA defendants using principles of vicarious liability. Debt buyers are being sued based on the conduct of their agencies and law firms. Lawyers and agency owners are being sued based on the conduct of their clients and their collectors. Even original creditors, who are not subject to the FDCPA, are being drawn into FDCPA litigation under various theories of recovery.
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| DebtConnection.com is a searchable database of collection products and services.
The following Updates and New Entries occured since the last At A Glance was sent: | | | Portfolios For Sale | $1,000,140.00 Payday Loans
Fitzgerald Debt Acquisitions , LLC
http://www.debtconnection.com/portfolio.asp?2033
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?4796
$951,226.00 Checks
Nexiem Solutions and Associates LLC
http://www.debtconnection.com/portfolio.asp?2031
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?5308
$125,000.00 Payday Loans
Nexiem Solutions and Associates LLC
http://www.debtconnection.com/portfolio.asp?2030
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?5308
$353,261.00 Payday Loans
Nexiem Solutions and Associates LLC
http://www.debtconnection.com/portfolio.asp?2029
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?5308
$706,522.00 Payday Loans
Nexiem Solutions and Associates LLC
http://www.debtconnection.com/portfolio.asp?2028
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?5308
$346,729.00 Payday Loans
National Debt Holdings, LLC
http://www.debtconnection.com/portfolio.asp?2032
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?5221
$445,550.00 Payday Loans
National Debt Holdings, LLC
http://www.debtconnection.com/portfolio.asp?2025
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?5221
$738,890.00 Payday Loans
Bay Capital Management Group
http://www.debtconnection.com/portfolio.asp?2013
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?4866
$248,869.00 Payday Loans
Bay Capital Management Group
http://www.debtconnection.com/portfolio.asp?2014
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?4866
$426,510.00 Payday Loans
Bay Capital Management Group
http://www.debtconnection.com/portfolio.asp?2015
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?4866
$4,551,486.00 Credit Cards
Bay Capital Management Group
http://www.debtconnection.com/portfolio.asp?2022
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?4866
$227,535.00 Payday Loans
National Debt Holdings, LLC
http://www.debtconnection.com/portfolio.asp?2026
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?5221
$301,822.00 Payday Loans
National Debt Holdings, LLC
http://www.debtconnection.com/portfolio.asp?2027
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?5221
$285,713.00 Payday Loans
Bay Capital Management Group
http://www.debtconnection.com/portfolio.asp?2016
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?4866
$605,897.00 Retail
Bayview Solutions LLC
http://www.debtconnection.com/portfolio.asp?2010
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?4820
$309,474.00 Payday Loans
Bayview Solutions LLC
http://www.debtconnection.com/portfolio.asp?2009
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?4820
$1,129,537.00 Credit Cards
Bayview Solutions LLC
http://www.debtconnection.com/portfolio.asp?2008
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?4820
$156,218.00 Payday Loans
Bayview Solutions LLC
http://www.debtconnection.com/portfolio.asp?2007
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?4820
$6,327,763.00 Credit Cards
Fitzgerald Debt Acquisitions , LLC
http://www.debtconnection.com/portfolio.asp?2006
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?4796
| | Agency | DRESSLER ASSOCIATES
347-695-1384
| | Brokers | PORTFOLIO PLACEMENTS CONNECTIONS
570-766-3569
| | Debt Buyers | DEBT MANAGEMENT LLC
813-579-9395
SECOND ROUND
512-448-2600
MASTINO'S COLLECTIONS
859-743-0067
MIDTOWN PROCESSING LLC
216-759-3866
| | Debt Sellers | PIPELINE DEBT CONSULTING, LLC
Joe Szarko
866-888-7030
More Information
A.C.C.S.
404-292-7331
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Industry Events
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DBA International 15th Annual Conference
DBA International
Aria Las Vegas
Las Vegas, NV
February 7 - 9, 2012
More Information
Coaching For Optimal Collections Performance
Resource Management Services, Inc.
Residence Inn Atlanta Airport North/Virginia Avenue
Atlanta, GA
February 15 - 16, 2012
More Information
Southern Region Conference
Commercial Law League of America (CLLA)
J.W. Marriott Hotel
Houston, TX
March 2, 2011
More Information
NASP 2012 Subrogation Litigation: Skills and Management Conference
National Association of Subrogation Professionals (NASP)
Wild Horse Pass Resort and Pass
Phoenix, AZ
March 22 - 25, 2012
More Information
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This report is sponsored by The Debt Marketplace. Our firm specializes in assisting buyers and sellers in all aspects of the transaction process, including...
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Our consulting projects are customized to provide the level of involvement and information that best meets our clients' needs.
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| At A Glance - Wednesday, May 16, 2012 |
| At A Glance - Friday, May 11, 2012 |
| At A Glance - Wednesday, May 09, 2012 |
| At A Glance - Friday, May 04, 2012 |
| At A Glance - Wednesday, May 02, 2012 |
| At A Glance - Friday, April 27, 2012 |
| At A Glance - Wednesday, April 25, 2012 |
| At A Glance - Friday, April 20, 2012 |
| At A Glance - Wednesday, April 18, 2012 |
| At A Glance - Friday, April 13, 2012 |
| At A Glance - Wednesday, April 11, 2012 |
| At A Glance - Friday, April 06, 2012 |
| At A Glance - Wednesday, April 04, 2012 |
| At A Glance - Friday, March 30, 2012 |
| At A Glance - Friday, March 23, 2012 |
| At A Glance - Wednesday, March 21, 2012 |
| At A Glance - Friday, March 16, 2012 |
| At A Glance - Wednesday, March 14, 2012 |
| At A Glance - Friday, March 09, 2012 |
| At A Glance - Wednesday, March 07, 2012 |
| At A Glance - Friday, March 02, 2012 |
| At A Glance - Wednesday, February 29, 2012 |
| At A Glance - Friday, February 24, 2012 |
| At A Glance - Wednesday, February 22, 2012 |
| At A Glance - Friday, February 17, 2012 |
| At A Glance - Wednesday, February 15, 2012 |
| At A Glance - Friday, February 10, 2012 |
| At A Glance - Wednesday, February 08, 2012 |
| At A Glance - Friday, February 03, 2012 |
| At A Glance - Wednesday, February 01, 2012 |
| At A Glance - Friday, January 27, 2012 |
| At A Glance - Wednesday, January 25, 2012 |
| At A Glance - Friday, January 20, 2012 |
| At A Glance - Wednesday, January 18, 2012 |
| At A Glance - Friday, January 13, 2012 |
| At A Glance - Wednesday, January 11, 2012 |
| At A Glance - Friday, January 06, 2012 |
| At A Glance - Wednesday, January 04, 2012 |
| At A Glance - Friday, December 30, 2011 |
| At A Glance - Wednesday, December 28, 2011 |
| At A Glance - Wednesday, December 21, 2011 |
| At A Glance - Friday, December 16, 2011 |
| At A Glance - Wednesday, December 14, 2011 |
| At A Glance - Friday, December 09, 2011 |
| At A Glance - Wednesday, December 07, 2011 |
| At A Glance - Friday, December 02, 2011 |
| At A Glance - Wednesday, November 30, 2011 |
| At A Glance - Wednesday, November 30, 2011 |
| At A Glance - Friday, November 25, 2011 |
| At A Glance - Wednesday, November 23, 2011 |
| At A Glance - Friday, November 18, 2011 |
| At A Glance - Wednesday, November 16, 2011 |
| At A Glance - Wednesday, November 16, 2011 |
| At A Glance - Wednesday, November 16, 2011 |
| At A Glance - Friday, November 11, 2011 |
| At A Glance - Wednesday, November 09, 2011 |
| At A Glance - Friday, November 04, 2011 |
| At A Glance - Wednesday, November 02, 2011 |
| At A Glance - Friday, October 28, 2011 |
| At A Glance - Wednesday, October 26, 2011 |
| At A Glance - Friday, October 21, 2011 |
| At A Glance - Friday, October 14, 2011 |
| At A Glance - Wednesday, October 12, 2011 |
| At A Glance - Friday, October 07, 2011 |
| At A Glance - Wednesday, October 05, 2011 |
| At A Glance - Friday, September 30, 2011 |
| At A Glance - Wednesday, September 28, 2011 |
| At A Glance - Friday, September 23, 2011 |
| At A Glance - Wednesday, September 21, 2011 |
| At A Glance - Friday, September 09, 2011 |
| At A Glance - Wednesday, September 07, 2011 |
| At A Glance - Friday, September 02, 2011 |
| At A Glance - Wednesday, August 31, 2011 |
| At A Glance - Friday, August 26, 2011 |
| At A Glance - Wednesday, August 24, 2011 |
| At A Glance - Friday, August 19, 2011 |
| At A Glance - Wednesday, August 17, 2011 |
| At A Glance - Friday, August 12, 2011 |
| At A Glance - Wednesday, August 10, 2011 |
| At A Glance - Friday, August 05, 2011 |
| At A Glance - Wednesday, August 03, 2011 |
| At A Glance - Friday, July 29, 2011 |
| At A Glance - Wednesday, July 27, 2011 |
| At A Glance - Friday, July 22, 2011 |
| At A Glance - Wednesday, July 20, 2011 |
| At A Glance - Friday, July 15, 2011 |
| At A Glance - Wednesday, July 13, 2011 |
| At A Glance - Friday, July 08, 2011 |
| At A Glance - Wednesday, July 06, 2011 |
| At A Glance - Friday, July 01, 2011 |
| At A Glance - Wednesday, June 29, 2011 |
| At A Glance - Friday, June 24, 2011 |
| At A Glance - Wednesday, June 22, 2011 |
| At A Glance - Friday, June 17, 2011 |
| At A Glance - Wednesday, June 15, 2011 |
| At A Glance - Friday, June 10, 2011 |
| At A Glance - Wednesday, June 08, 2011 |
| At A Glance - Friday, June 03, 2011 |
| At A Glance - Wednesday, June 01, 2011 |
| At A Glance - Friday, May 27, 2011 |
| At A Glance - Wednesday, May 25, 2011 |
| At A Glance - Friday, May 20, 2011 |
| At A Glance - Wednesday, May 18, 2011 |
| At A Glance - Friday, May 13, 2011 |
| At A Glance - Wednesday, May 11, 2011 |
| At A Glance - Friday, May 06, 2011 |
| At A Glance - Wednesday, May 04, 2011 |
| At A Glance - Friday, April 29, 2011 |
| At A Glance - Wednesday, April 27, 2011 |
| At A Glance - Friday, April 22, 2011 |
| At A Glance - Wednesday, April 20, 2011 |
| At A Glance - Friday, April 15, 2011 |
| At A Glance - Wednesday, April 13, 2011 |
| At A Glance - Wednesday, April 06, 2011 |
| At A Glance - Friday, April 01, 2011 |
| At A Glance - Wednesday, March 30, 2011 |
| At A Glance - Friday, March 25, 2011 |
| At A Glance - Wednesday, March 23, 2011 |
| At A Glance - Friday, March 18, 2011 |
| At A Glance - Wednesday, March 16, 2011 |
| At A Glance - Friday, March 11, 2011 |
| At A Glance - Wednesday, March 09, 2011 |
| At A Glance - Friday, March 04, 2011 |
| At A Glance - Wednesday, March 02, 2011 |
| At A Glance - Wednesday, February 23, 2011 |
| At A Glance - Friday, February 18, 2011 |
| At A Glance - Wednesday, February 16, 2011 |
| At A Glance - Friday, February 11, 2011 |
| At A Glance - Wednesday, February 09, 2011 |
| At A Glance - Friday, February 04, 2011 |
| At A Glance - Wednesday, February 02, 2011 |
| At A Glance - Friday, January 28, 2011 |
| At A Glance - Wednesday, January 26, 2011 |
| At A Glance - Friday, January 21, 2011 |
| At A Glance - Wednesday, January 19, 2011 |
| At A Glance - Friday, January 14, 2011 |
| At A Glance - Wednesday, January 12, 2011 |
| At A Glance - Friday, January 07, 2011 |
| At A Glance - Wednesday, January 05, 2011 |
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